FAQ

  • How to make free calls and chats?

    In order to make free calls the other person has to have the Voico app installed on his/her smartphone or tablet or PC. Those friends who use Voico will appear with a status icon next to their picture in the Contacts menu in Voico. The icon shows presence and also indicate that you can use all free communication features like free call, free video, free chat and sending attachments. If you do not see any contact with the status icon it means that no one from your contacts uses Voico yet. In this case just let your friends know about Voico, when they join to Voico you will be instantly notified and they will appear as Voico contact.

  • How to make calls to non Voico (paid)

    Voico OUT is our service for calling to non Voico (offnet) numbers which can be regular mobile and landline numbers. We try to offer the most competitive rates while ensuring decent quality. To use Voico out you need to top up your account first. Also before you make a call you can see information about the cost of the call per minute, it is shown in US dollars. Billing is per minute.

  • Why do you need my phone number?

    It is basically to make the registration process as easy as possible, you can use your phone number as your login to the service, also others who have your number in their Contacts on their phones will be immediately notified that you are a Voico user now. Since then next to your Contact name in their phone there will be the Voico status icon. If you do not want to register using your number you can create a Voico ID, it is just a service username. Others will be able to call you if you give them your Voico ID.

  • How to find friends who also use Voico?

    Using “Find friends” option, you can easily search for your friends using their email, password or nickname.

  • How to find my friend who also uses Voico?

    Go to Find friends menu and there you can search for users by name, Voico ID, phone number or email address. How your friend can be found depends on his/her settings in My profile section. Also to let other find you do not forget to fill relevant fields in your My Profile menu in Voico.

  • Is there a Voico version for Windows or Mac?

    Voico is available on PC, check out: https://www.voico.com

    Coming soon on Mac and Windows.

  • Can I use Voico on a tablet?

    Yes, with Voico for tablet, you can make free voice calls and video calls, call mobiles and landlines, send instant messages, and share files with other people on Voico.

  • Do I have to allow for uploading my phone contacts?

    No, it is not necessary. Uploading the Contacts serves two things, one is that the phone numbers and emails are checked if they are registered in Voico service. If they are they will be automatically shown in your Contacts as Voico users. If you do not allow still you can add Voico users manually using Find a user menu.

  • Voico Out – Where can I see the rates?

    If you use dial pad, you can see rate for actual number. All rates you can check in Voico app, in tab “Account” or on our website: https://www.voico.me/VUP/

  • How do you bill calls?

    It is per minute, in US dollars, rates are shown per minute.

  • How can I recharge my account?

    You can top up your account directly through the application on your device or our website: https://www.voico.me/VUP/

  • How to share one Voico account on two or more phones?

    You can set your own password in “My profile”, you will then login on two or more devices, thanks to Voico ID/phone number and password.

  • What are the packages?

    It’s 1000 minutes to call countries of your choice. You can save up to 50%. Remember – calling Voico to Voico users is always for free.

  • Do I have to pay for them monthly?

    No, you don’t. Each package lasts for 30 days and expires after that period with no further costs.